Terms & Conditions grape88 – Complete Platform Usage Guide

Welcome to grape88. This platform is operated to provide Sports Betting, online casino, and digital entertainment services to eligible users in Malaysia. Before using any part of the grape88 platform — including browsing the site, registering an account, making a deposit, placing a bet, or playing any game — you are required to read, understand, and agree to these Terms & Conditions in full.

These Terms & Conditions apply to all users of the grape88 platform without exception, including visitors without an account, registered members, and users currently in the registration process. grape88 reserves the right to update or amend this document at any time by providing reasonable notice to members via the platform or their registered email.

To register and use the grape88 platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration and throughout the duration of your use of the platform.
• You must be an individual — not a corporate entity or organisation.
• You must have full legal capacity to enter into a binding agreement.
• You are not prohibited by your local laws or regulations from using online betting services.
• You are not currently enrolled in a self-exclusion programme at grape88 or any of its affiliated platforms.
• You are registering and playing for personal use only — not on behalf of another person or as a proxy.

Grape88 reserves the right to request proof of identity or age at any time to verify member eligibility. Any account found to be in breach of these eligibility requirements will be terminated, and all funds held in that account will be handled in accordance with grape88's relevant policies.

Each individual is only permitted to hold one (1) grape88 account. Registering or maintaining more than one account — whether in your own name or using another person's identity — is strictly prohibited and may result in the closure of all accounts involved and the forfeiture of all fund balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your identity card or passport
• Exact date of birth
• An active email address that you own
• A valid Malaysian phone number
• Valid payment information (for withdrawal purposes)

You are solely responsible for keeping your grape88 account password and login details confidential. All activity that occurs under your account — including bets placed, withdrawals, and settings changes — is your responsibility. If you suspect that your account has been accessed without your authorisation, contact grape88 support immediately.

Grape88 may request identity verification documents (KYC — Know Your Customer) before processing a first withdrawal or at the request of our compliance team. Documents that may be required include a copy of your Malaysian identity card, proof of current address, and a bank statement or eWallet screenshot.

Grape88 supports the following deposit methods exclusively for users in Malaysia:

• Touch 'n Go eWallet — Instant deposits, minimum RM20
• DuitNow (including DuitNow Transfer and DuitNow QR) — Instant
• GrabPay — Immediately
• Boost — Immediately
• ShopeePay — Immediately
• FPX via Maybank2u — Immediately within banking hours
• FPX via CIMB Clicks — Immediately within banking hours

The minimum deposit is RM20 per transaction. The maximum deposit limit depends on your chosen payment method and your account verification level. All deposits must be made from an account or digital wallet registered in your own name — grape88 does not accept third-party deposits.

Any deposit suspected to have been made using a stolen credit or debit card, a compromised bank account, or by fraudulent means will result in immediate account freezing and will be reported to the relevant authorities in Malaysia.

Grape88 is committed to processing all valid withdrawals within 15 minutes for standard winnings. For winnings exceeding RM10,000, additional verification may be required and will be completed within 24 hours.

Withdrawal conditions that must be met:

• The withdrawal account must be in the same name as your grape88 account.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Any bonus received must meet the wagering requirements before it can be withdrawn.
• The minimum withdrawal is RM50 per transaction.
• The withdrawal amount may not exceed the total funds available in your account after deducting all active bonuses that have not yet met their wagering requirements.

Grape88 reserves the right to place a hold on withdrawals while carrying out necessary security or compliance checks. In such cases, our team will contact you via your registered email to explain the reason for the hold and the steps required to resolve it.

Grape88 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and special event promotions. Each bonus is subject to its own specific terms and conditions, which will be stated at the time the offer is made.

General terms that apply to all grape88 bonuses:

• Each bonus comes with a wagering requirement that must be met before any bonus winnings can be withdrawn. These requirements vary by bonus type and will be clearly stated in the relevant bonus terms.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Grape88 reserves the right to reclaim any bonus granted in error or as a result of a technical fault.
• The use of betting strategies suspected of exploiting the bonus system — such as matched betting or arbitrage betting — may result in bonus forfeiture and further action taken against the account.
• Only one welcome bonus is permitted per new member — duplicate claims using different accounts constitute fraud and will not be tolerated.

Sports Betting at grape88 covers a wide range of sports, including football (Malaysia Super League, EPL, LaLiga, Bundesliga, UCL, AFF Championship), badminton (BWF World Tour, Malaysia Open), cricket (IPL, Asia Cup, ICC Events), tennis (ATP, WTA, Grand Slam), basketball (NBA, EuroLeague), esports (MLBB, Dota 2, CS2, Valorant), and much more.

• Minimum bet is RM1 per single selection and RM0.50 per selection in a parlay.
• Maximum bet vary by sport, league, and market. grape88 reserves the right to limit maximum bets on any account or market at any time.
• All bets that have been accepted and confirmed are final and cannot be cancelled by the member once a match has started — unless the Cash Out feature is used before the market closes.
• In the event of a postponed or cancelled match, internationally accepted result-calculation rules will apply. Generally, bets will be voided if the match is not completed within 24 hours of the scheduled start time.
• Grape88 reserves the right to void any bet accepted in error due to a technical fault or clearly incorrect odds.
• Any bet suspected of involving insider knowledge or match manipulation may be voided and reported to the relevant sporting authority.

For in-play betting, any on-field events or player actions that occur before your bet is confirmed by the system are considered known information and do not entitle you to cancel the bet.

All casino games and slots on the grape88 platform use a Random Number Generator (RNG) that has been certified by internationally accredited independent testing bodies. This ensures that every slot spin, every baccarat hand, and every roulette round is independent and fair.

• The RTP (Return to Player) values stated for each game are long-term theoretical estimates and do not guarantee any specific return within any individual playing session.
• Any winnings resulting from a software failure or technical error are void and will not be paid out. grape88 will restore the account balance to its state prior to the error.
• For live casino games, the dealer's decision is final once a hand or round has been officially closed. Any disputes must be raised with grape88 support within 24 hours of the relevant game.
• The use of automated software, bots, or any third-party tools to play on grape88 is strictly prohibited and may result in immediate account closure.

Grape88 believes that betting is a form of entertainment and should be enjoyed responsibly. We provide a range of tools to help members manage their playing habits:

• Deposit Limits — Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit — Cap the maximum amount you can lose within a set period.
• Session Time Limits — Set a time limit for your playing sessions.
• Temporary Break — Temporarily suspend access to your account for 24 hours, 7 days, 30 days, or any other duration of your choice.
• Permanent Self-Exclusion — Permanently close your account if required.

If you or someone you know is struggling with a gambling problem, please seek professional help. More information about these tools is available on the Responsible Gaming grape88. Remember: gambling should be a form of entertainment, not a source of stress or financial hardship.

Grape88 takes the security of your personal data very seriously. All information you share with us is protected using 256-bit SSL encryption. We adhere to strict privacy policies in the processing and storage of members' personal data.

The data you provide to grape88 is used solely for the following purposes:

• Identity and age verification
• Deposit and withdrawal processing
• Account management and customer support
• Legal compliance and fraud prevention
• Product improvement and user experience

Grape88 never sell, rent, or share your personal data with third parties for marketing purposes without your consent. For full details on how we handle your data, please refer to Privacy Policy grape88.

Grape88 reserves the right to suspend or close any member account, with or without prior notice, for the following reasons:

• Violation of any section of these Terms & Conditions
• Fraud, money laundering, or other illegal activities
• Providing false or misleading registration information
• Holding more than one account
• Abuse of the bonus or promotions system
• Use of unauthorised software or tools
• Aggressive, threatening, or inappropriate behaviour towards grape88 staff
• Upon request by the relevant authorities or regulatory bodies

You may also close your account at any time by contacting grape88 support. Any valid remaining balance in your account at the time of closure will be returned to you in accordance with grape88's standard withdrawal procedure, subject to the required compliance review.

The grape88 platform is provided "as is" and grape88 makes no warranties, express or implied, regarding the adequacy, accuracy, or continuous availability of the platform at any time.

• Grape88 is not liable for any financial losses incurred through the use of the platform, including lost bets or losses arising from game outcomes.
• Grape88 is not liable for service disruptions caused by factors beyond our control, such as internet outages, third-party server failures, or natural disasters.
• In the event of a technical error affecting game outcomes or odds, grape88 reserves the right to void the affected bets and restore accounts to their state prior to the error.
• Grape88's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Grape88 reserves the right to update or amend these Terms & Conditions at any time. In the case of material amendments, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect, except in cases of emergency or legal requirements that necessitate immediate amendment.

Continued use of the grape88 platform after an amendment's effective date constitutes acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account if required.