Privacy Policy grape88 – Our Commitment to Your Data Security

Grape88 is an online Sports Betting and casino platform operating for players in Malaysia. We understand that when you register and use our platform, you are entrusting us with important personal information. That trust is something we never take lightly.

This Privacy Policy applies to all information collected through the grape88.best website, mobile applications (if applicable), live chat services, email communications, and all other touchpoints between you and the grape88 platform. It covers all user categories — from visitors without an account to active members using the platform's full range of services.

Grape88 operates according to strict data protection principles. We only collect data that is genuinely necessary to provide our services, retain it only for as long as required, and protect it to the highest available security standards. This is not merely a statement — it is how the grape88 team operates every day.

Grape88 collects two main categories of data: information you provide to us directly, and data collected automatically as you use the platform.

Data you provide directly:

• Identity Information — Full name, date of birth, Malaysian identification card number or passport number (for KYC verification purposes)
• Contact Information — Active email address, Malaysian phone number, current residential address
• Financial Information — Bank account details and eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) registered for withdrawals — grape88 does not store full credit or debit card numbers
• Verification Documents — Copy of identity card, bank statement, proof of address (submitted during the KYC process)
• Communications — Records of live chat conversations and emails with grape88's support team, along with feedback and complaints

Data collected automatically:

• Technical Data — IP address, browser type, operating system, screen resolution, device model
• Activity Data — Pages visited, time spent, games played, bets placed, transaction history
• Location Data — General location information based on IP address (not precise GPS location) for geographic compliance purposes
• Session Data — Login and logout records, session duration, platform usage patterns
• Cookie Data — Information collected through cookies and similar tracking technologies (see Section 6)

Every piece of data we collect has a clear and legitimate purpose. grape88 uses your information solely for the following:

Grape88 will not use your data for any purpose other than those stated above without first obtaining your additional consent. If you wish to withdraw consent for any particular use of your data, you may do so at any time by contacting our support team — with no penalty to your use of the platform.

Grape88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute and unwavering commitment.

There are, however, limited situations in which grape88 needs to share your data with other parties in order for the platform to operate properly:

• Payment Service Providers — eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX providers (Maybank2u, CIMB Clicks) receive the transaction details necessary to process your deposits and withdrawals. All these providers are bound by strict data confidentiality agreements.
• Game Providers — Third-party gaming platforms such as Pragmatic Play, PG Soft and Evolution Gaming may receive the session identifiers required to deliver games to you. They do not receive your full name or financial details.
• Identity Verification Services — Third-party KYC providers who assist us in verifying the identity and age of new members, bound by strict confidentiality obligations.
• Authorities & Regulatory Bodies — Where required by Malaysian law, a court order, or a directive from a lawful authority, grape88 will disclose the necessary information. We will notify you of any such disclosure where permitted by law.
• Fraud Prevention — In cases of suspected fraud or financial crime, grape88 may share relevant information with other financial institutions or law enforcement authorities.

Grape88 continually invests in security infrastructure to protect our members' personal data. Our protection measures include:

• 256-bit SSL Encryption — All communications between your browser and grape88 servers are encrypted using the latest TLS/SSL protocols. This means any data transmitted — including login credentials and payment information — cannot be read by any party that may intercept the communication.
• Data Storage Encryption — Sensitive data stored in grape88's database is encrypted using modern encryption algorithms. This means that even if the database were accessed without authorisation, the data would remain unreadable without the correct encryption key.
• Strict Access Controls — Only grape88 staff with a legitimate business need may access user data, and every instance of access is automatically logged. Access is controlled through a multi-factor authentication system.
• 24/7 Security Monitoring — grape88's security team monitors the platform around the clock to detect any suspicious activity, intrusion attempts, or system anomalies.
• Regular Penetration Testing — grape88 conducts regular security audits by independent cybersecurity experts to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA) — grape88 members are encouraged to enable 2FA for an additional layer of protection on their accounts.

While grape88 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% safe from every threat. We encourage you to take your own precautions as well — such as using a strong and unique password, never sharing your login credentials with anyone, and always logging out of your account when you are done using a shared device.

Grape88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit the grape88 website.

Types of cookies used by grape88:

• Essential Cookies — Required for core platform functions such as maintaining your login session, remembering language preferences, and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collecting information on how you use the platform to help us identify technical issues and improve platform speed and stability. All data is anonymised.
• Functional Cookies — Saving your personal preferences such as display settings, favourite games and preferred language so you do not need to reconfigure them each time.
• Analytics Cookies — Helping us understand overall platform usage patterns — which pages are visited most, which games are most popular — so we can plan product improvements.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect your experience on the grape88 platform and some features may not function fully.

Grape88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data — For as long as your account remains active, we retain all information necessary to manage your account securely.
• Data After Account Closure — Upon account closure, grape88 retains transaction records and KYC information for a minimum of 5 years in accordance with anti-money laundering (AML) regulatory requirements and financial compliance obligations.
• Customer Support Data — Support communication records are retained for 2 years after the last interaction, for reference in the event of any disputes or follow-up complaints.
• Technical Log Data — System logs and technical data are retained for 90 days for troubleshooting and security purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For data stored in physical format (such as printed KYC documents), it is destroyed using cross-cut shredders that meet the relevant security standards.

As a grape88 member, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to the grape88 support team via live chat or email at support@grape88.best.

Grape88 is a platform exclusively for users aged 21 years of age and above only. We do not knowingly collect or process the personal data of minors.

If we discover that a minor has provided us with personal data without the knowledge and consent of their parent or guardian, we will:

• Closing the account in question immediately
• Deleting all related data as promptly as possible
• Taking appropriate action in accordance with applicable laws

If you know or suspect that a child or underage individual has registered on grape88, please contact us at support@grape88.best immediately. We will act swiftly and thoroughly.

Grape88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in user protection. When amendments are made, we will:

• Update the "Last Updated" date at the top of this page
• Displaying a clear notice on the grape88 platform regarding changes made
• Sending notifications to your registered email address for significant changes that affect your privacy rights

We encourage you to review this Privacy Policy page periodically. Your continued use of the grape88 platform after any amendments take effect constitutes your acceptance of the updated terms.